From research and ideation to prototyping and testing, I ensure I put the customer at the heart of the solution.
Case Study: DIY Local
I was briefed to develop a solution to help users get those pesky little jobs around the home done.
The UX Process
I use the best processes, practices and tools to deliver effective User Experience design projects that place the user at the heart of the solution, taking them through simple and elegant task flows with clear and beautiful interfaces.
Regular Tools: Sharpies, post-its, white board, Sketch, Marvel, Trello, Slack, Optimizely UserTesting.com, optimalworkshop.com
Discover
Learning about your users:
Generative Research
Evaluative Research
Usability Testing
User Interviews
Surveys
Affinity Mapping
Card Sorting
Mental Models
Learning about the market:
Market Research
Comparative Analysis
Competitive Analysis
Heuristic Analysis
Define
Modelling your users:
Personas
Empathy Mapping
Analysing users tasks:
Task Analysis
Customer Journey
Eliciting clear product requirements:
Feature Analysis & Prioritisation
Product Specification with Business, Market, User & Technical Requirements.
Develop
Iterative process:
User Flows
Site Maps
Task Scenarios
Storyboarding
Participatory Design
Screen Flows
Lo-Hi Fidelity prototyping
Visual Design
Usability Testing
Delivery
Providing support:
Final Prototypes
Presentations
Design Specifications
Support Launch